This category answers questions on how to use Canvas.
View and subscribe to notifications about Canvas outages.
Instructors might request to have a classic quiz printed. Currently, that is not an option. You will need to convert the quiz from Classic Quiz to New Quiz. Here are the steps.
How to disable notifications for students for a particular course they are enrolled in but is not necessarily a class, i.e., TCC Health Services.
This article is to assist when updating a Students log in from a @my.tccd.edu account to an SW-first.last@tccd.edu. Likely you will get the request to change the email in the SIS files so that they can access Canvas and the courses they are taking as students. The change of email will need to be confirmed on Colleague NAE screen. Thereafter if the student chooses to have the Gmail emails forwarded to the SW account in Outlook. These are the steps they will need to take.
Fix for Google Chrome Proctorio Extension download issue.
A guide on importing and copying course content in Canvas
Guide on creating a Sandbox Shell in Canvas.
A Knowledge Base article going over the process of moving from using the "Proctorio" proctoring service to the "Respondus Lockdown Browser" proctoring service on Classic Quizzes being offered through Canvas.
A Knowledge Base article going over the process of moving from using the "Proctorio" proctoring service to the "Respondus Lockdown Browser" proctoring service on New Quizzes being offered through Canvas.
This article explains how to troubleshoot a student's report of not seeing their course in Canvas.
User reports that their last name is displayed double in Canvas.
LMS Admin's will receive the "Canvas I students Report" E-Mail on the 1st and 15th of each month. While we are working with the Application Development team to automate the process this will need to be managed manually.
When a new organization is requested, this is the method that the requestor will need to follow these steps to submit the request.
An article going over how to set up a preferred Email in canvas so that the user will receive E-Mails at a different E-Mail then they are using to sign in to the system.
Instructors might request assistance with viewing grades from courses that have closed out. By default, Canvas will hide the grades an instructor or admin can view them by following these steps.
A Knowledge base article going over the process of setting up the "Course Materials" tool for courses with a TCC Plus component.
Students have access to their course 7 days before and 30 days after it ends. The Section start/end dates and participation checkbox may be updated to allow students the option to submit work a few days before or during the grading period.
Upload errors caused by personal file storage limitations.
Canvas is the digital classroom tool used by TCCD. This article gives a broad overview of what Canvas is, and how to store, share, and delete information.