Account Lock Out Issues and Resolutions

• Multiple device login sessions

A user may be logged on to more than one computer, those other logins may be using old credentials that are cached and being used by some applications. All devices need to be connected to the TCC network and update their credentials.

• Applications

Numerous applications either cache the user’s credentials or have credentials explicitly defined in their configuration. IE:  Colleague, Inside TCC, Laserfiche etc.  A user will need to open the browser they typically use and clear the cache and saved passwords.

• Mapped Shared Drives

Drive mappings can be configured to use alternate credentials to connect to a shared resource. Once you change your password the mapped drive may not update the credential as it should.  

• Manually mapped Share

If a share is mapped at a computer manually where the account name and password is used to mount the share, then when the password changes, the account will lock because the computer will continually try to map the share using the old password.

• Stored user names and passwords

Windows can store user name and passwords for remote resources.  IE:  Office 365 applications, Adobe products and your mapped drives are also shown in the Credential Manager.   The Credential Manager can be found under the Control Panel.  Select the Windows Credential tab.  You can highlight each one and click remove.  You will be prompted to provide your updated credentials the next time you open one of the applications or drives,

• Mobile Devices

Mobile devices can have stored credentials for accessing remote resources such as email, teams and WiFi.  Those applications can be signed out and then log back in with updated credentials.  WiFi settings are normally found under settings/WiFi.  You can forget the WiFi name that is saved and then join again with your updated credentials.  You will need to accept the certificate.