Access: Account Lock Out Issues and Resolutions

Multiple device login sessions

A user may be logged on to more than one computer, those other logins may be using old credentials that are cached and being used by some applications. All devices need to be connected to the TCC network and update their credentials.

Applications

Numerous applications either cache the user’s credentials or have credentials explicitly defined in their configuration. IE:  Colleague, Inside TCC, Laserfiche etc.  A user will need to open the browser they typically use and clear the cache and saved passwords.

Mapped Shared Drives

Drive mappings can be configured to use alternate credentials to connect to a shared resource. Once you change your password the mapped drive may not update the credential as it should.  

Manually mapped Share

If a share is mapped at a computer manually where the account name and password is used to mount the share, then when the password changes, the account will lock because the computer will continually try to map the share using the old password.

Stored user names and passwords

Windows can store user name and passwords for remote resources.  IE:  Office 365 applications, Adobe products and your mapped drives are also shown in the Credential Manager.   The Credential Manager can be found under the Control Panel.  Select the Windows Credential tab.  You can highlight each one and click remove.  You will be prompted to provide your updated credentials the next time you open one of the applications or drives,

Mobile Devices

Mobile devices can have stored credentials for accessing remote resources such as email, teams and WiFi.  Those applications can be signed out and then log back in with updated credentials.  WiFi settings are normally found under settings/WiFi.  You can forget the WiFi name that is saved and then join again with your updated credentials.  You will need to accept the certificate.

Steps to Resolve

1. Power off or disconnect all devices that you are using with your TCC password. This includes personal cell phones, iPads, tablets, work PC, laptops, surfaces, remote connections to the network such as mapped drives, including Web Outlook logged on at home.  
2. Change your password; see Change your TCC Password Online for instructions. If you have trouble, open a service ticket to have your password changed.  
   1. Power up one device at a time. Then update and log on with the new password. Verify that the new password is accepted.  
   2. Power on the next device. Update and log on with new password. Verify that the new password is accepted.  
   3. Repeat steps #3 and #4 above until all your devices have been updated with your new password.  
3. For cell phones, iPads, and tablets, power up the device then delete the email account connection. Then reconfigure your email with your new password. See Sign in to your myTCC Email on a Device for instructions. If you have trouble, open a service ticket.
4. For devices with TCC Wi-Fi, delete the Wi-Fi connection and reconfigure with your new password. 

Help

If the steps above fail, Submit a Ticket by calling 817-515-8324. Faculty and staff: Sign in at the top of the page, then click the blue Submit a Ticket button at the upper right of this article.