The TCC Service Center, housed in TeamDynamix or TDX, is a central platform for service management and knowledge management.
How to access the TCC Service Center and its different components.
Information and process for escalating an "Incident" ticket to a "Problem" ticket in Campus Support Services (CSS).
This article attempts to assist Service Desk or others assigning incident requests to the correct group prior to escalation.
How to access Team Dynamix work assignments.
Notification process for when a ticket has been mis-assigned to ensure follow through.
This article introduces the TCC Service Center and its main components, the Service Desk and the Knowledge Base.
This article explains the purpose of the TCC Service Center.