WebEx: FAQs

Contents

  1. What is the Webex Softphone?
  2. When am I supposed to use the WebEx softphone?
  3. How do I set up the WebEx softphone?
  4. Can I use my regular phone number with the WebEx softphone?
  5. Can I make external calls with the WebEx softphone?
  6. Can I receive voicemail on WebEx softphone?
  7. How do I mute or unmute on WebEx softphone?
  8. Can I use the WebEx softphone on multiple devices?
  9. How do I transfer calls on the WebEx softphone?
  10. What do I do if I have issues with the WebEx softphone?
     

1. What is the Webex Softphone?
The Webex Softphone is a software-based phone solution within the Cisco Call Manager application that allows you to make and receive calls over the internet, using your computer or mobile device. It is ideal for remote work and business communication.

​​​​​​​2. When do I use the WebEx softphone?

The WebEx softphone is meant to be used anytime you are not near your physical phone. You may choose to use the WebEx softphone instead of the physical phone if that is your preference.

3. How do I set up the Webex Softphone?

Please refer to Article - WebEx: Download the Application (opens in new tab).

​​​​​​​4. Can I use my regular phone number with the Webex Softphone?
Yes, your normal work number is associated with your WebEx softphone. If you have access to multiple lines and they are not all appearing in the WebEx application, please Submit a Ticket (opens in new tab).

5. Can I make external calls with Webex Softphone?
Yes, Webex Softphone supports external. Dial +9 before the intended phone number to dial externally.

6. Can I receive voicemail on Webex Softphone?
Yes, voicemail is available on Webex Softphone. If someone leaves a voicemail, you will receive a notification, and the message will be stored in your voicemail inbox within the Webex app.

7. How do I mute or unmute calls on Webex Softphone?
During a call, you can mute or unmute by clicking the microphone icon on the call screen.

8. Can I use the Webex Softphone on multiple devices?
Yes, you can use the Webex Softphone across multiple devices, including your desktop, laptop, and mobile device. Just ensure that you’re logged into the same Webex account on all devices.

9. How do I transfer calls using Webex Softphone?

Refer to the article WebEx: Calling, Transfer, and Hold (Single lined phones) (opens in new tab) or WebEx: Calling, Transfer, and Hold (Multilined phones) (opens in new tab) for instructions.

10. What do I do if I have issues with the Webex Softphone?

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