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Cisco Phone: Make, Answer, Transfer and Pause Calls (Multilined Phones)
How to Make and Answer Calls, Transfer Calls, and Pause Calls on Cisco 9851 phones with multiple lines.
WebEx: Calling, Transfer, and Hold (Single lined phones)
How to Make a Call in WebEx, Answer a Call, Transfer a Call, Hold and Resume a Call​​​​​​​, and Additional Call Functions.
Cisco Phone: Buttons
Cisco 9851 desk phone button functions.
Cisco Phone: FAQ
Frequently asked questions regarding the Cisco desk phones. This is a living article that is updated as new questions arise.
WebEx: Download the Application
How to download the WebEx Application NOT FOR USE WITH VDI.
Cisco Phone: Voicemail User Guide
New users, complete this first. How to set up and use voicemail for Cisco 9851 phones.
Cisco Phone: Make and Answer Calls (Single Lined Phones)
How to Make a Call, Use Call Back, Make an Emergency Call, Answer a Call, Decline a Call, and information on Calls That Require Authorization Code or Client Matter Code for Cisco 9851 phones.
Cisco Phone: E911 (Panic) Button
The Cisco 9851 phone has a RED E911 button located at the top right of the physical phone. When pressed, it automatically connects you to On Campus Police Dispatch aka 58911, If you press by accident it has a delay of 5 secs when a cancel button can be pressed.
WebEx: E911 Location
How to update your emergency location address in the WebEx application.
Cisco Phone: Call Forwarding
How to Turn On and Off Call Forwarding on Cisco 9851 phones.
Cisco Phone: Transfer a Call
How to Transfer a Call on Cisco 9851 phones.
Cisco Phone: Hold and Resume Calls
How to Put a Call on Hold or Swap Between Calls on the Cisco 9851 phones.
Cisco Phone: Accessibility Features
Accessibility features of the Cisco 9851 desk phones.