Cisco Telephones

Help articles for Cisco 9851 desk phones and the WebEx application.

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Cisco WebEx Application

Articles about using the Cisco WebEx application. Topics include: Make and Answer Calls, Transfer a Call, Hold and Resume Calls and more.
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Articles (10)

Pinned Article Cisco Phone: Buttons

Cisco 9851 desk phone button functions.

Pinned Article Cisco Phone: E911 (Panic) Button

The Cisco 9851 phone has a RED E911 button located at the top right of the physical phone. When pressed, it automatically connects you to On Campus Police Dispatch aka 58911, If you press by accident it has a delay of 5 secs when a cancel button can be pressed.

Pinned Article Cisco Phone: FAQ

Frequently asked questions regarding the Cisco desk phones. This is a living article that is updated as new questions arise.

Pinned Article Cisco Phone: Voicemail User Guide

New users, complete this first. How to set up and use voicemail for Cisco 9851 phones.

Cisco Phone: Accessibility Features

Accessibility features of the Cisco 9851 desk phones.

Cisco Phone: Call Forwarding

How to Turn On and Off Call Forwarding on Cisco 9851 phones.

Cisco Phone: Hold and Resume Calls

How to Put a Call on Hold or Swap Between Calls on the Cisco 9851 phones.

Cisco Phone: Make and Answer Calls (Single Lined Phones)

How to Make a Call, Use Call Back, Make an Emergency Call, Answer a Call, Decline a Call, and information on Calls That Require Authorization Code or Client Matter Code for Cisco 9851 phones.

Cisco Phone: Make, Answer, Transfer and Pause Calls (Multilined Phones)

How to Make and Answer Calls, Transfer Calls, and Pause Calls on Cisco 9851 phones with multiple lines.

Cisco Phone: Transfer a Call

How to Transfer a Call on Cisco 9851 phones.