Knowledge Base

Categories (2)

Cisco Telephones

Help articles for Cisco 9851 desk phones and the WebEx application.
Expand

Virtual Desktop (VDI)

Virtual Desktop - VDI information for TCC Employees for using the VDI workspace.
Expand

Articles (10)

Pinned Article Access the TCC Service Center

How to access the TCC Service Center and its different components.

Pinned Article TDX Knowledge: Sign in

TCC Employees must log in to TeamDynamix (TDX) to view Knowledge Articles and submit Help Desk Tickets.

Pinned Article VDI: Frequently Asked Questions (Students)

Virtual Desktop - VDI students frequently asked questions (FAQ) and troubleshooting guide for help using your VDI workspace.

Alertus: Install App on a Mobile Device

How to install and set up the Alertus app to receive TCCD Campus Emergency Management Notifications on your mobile device.

Change your TCC Password Online

How to use Self Service Password Reset (SSPR) or Outlook to change or update a TCC password.

Multi-Factor Authentication: Configure your Mobile Device

Instructions for Students on how to configure their mobile devices to use SMS for Multi-factor Authentication (MFA).

Multi-Factor Authentication: Use a Temporary Access Pass (TAP)

How to obtain and configure a TAP to satisfy TCC's MFA requirements if you do not have a mobile device, left your mobile device at home or choose not to use your phone.

Request a Knowledge Article

Process for employees to request a new knowledge article (KA) to be published to the Service Center Knowledge Base (KB).

Sign in to your myTCC Email on a Device

How to sign in to your myTCC email on a computer, phone or tablet.

TCC Transcripts: Order

How current and former students can order official transcripts.