Knowledge Base

Categories (4)

Cisco Telephones

Help articles for Cisco 9851 desk phones and the WebEx application.
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Virtual Desktop (VDI)

Virtual Desktop - VDI information for TCC Employees for using the VDI workspace.
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Workplace Accommodations

Information on how to request workplace accommodations.
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Software/Technology Requests

Information about approved software, OSS and Proprietary, and how to request new software and technology.
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Articles (10)

Pinned Article Service Center: How to Access all Content

Accessing the TCC Service Center at service.tccd.edu allows students to browse general support content without logging in, while employees must sign in with their TCC credentials to view all resources and submit service requests. Click to view instructions on how to log in to access all content available to TCC employees.

Alertus: Install App on a Mobile Device

Learn how to install and configure the Alertus app on your mobile device to receive real-time TCCD Campus Emergency Management notifications.

Change your TCC Password Online

How to use Self Service Password Reset (SSPR) or Outlook to change or update a TCC password.

Multi-Factor Authentication: Configure your Mobile Device

Instructions for Students on how to configure their mobile devices to use SMS for Multi-factor Authentication (MFA).

Multi-Factor Authentication: Use a Temporary Access Pass (TAP)

How to obtain and configure a TAP to satisfy TCC's MFA requirements if you do not have a mobile device, left your mobile device at home or choose not to use your phone.

Sign in to your myTCC Email on a Device

How to sign in to your myTCC email on a computer, phone or tablet.

TCC Transcripts: Order

How current and former students can order official transcripts.

VDI: Frequently Asked Questions (Students)

Virtual Desktop – VDI: A Student FAQ and Troubleshooting Guide Find answers to common questions and quick solutions to help you access, navigate, and troubleshoot your TCC Virtual Desktop (VDI) workspace

VDI: Respondus Lockdown Browser

Information for early high schools who need to use Resondus Lockdown browser, general information for using pools for Resondus Lockdown, requirements for using lockdown browser.

VDI: Use Respondus LockDown Browser

Learn how to use Respondus LockDown Browser within TCC’s Virtual Desktop Infrastructure (VDI) for secure online testing. The guide covers launching the browser, navigating setup steps, and resolving common issues to ensure a smooth exam experience. Click for more details and step-by-step instructions.