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1
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Back-lit color LCD screen
Located at the top-right side of the phone.
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3.7" color screen (Resolution 480 x 240)
The Cisco Desk Phone 9841 has a grayscale LCD with adjustable brightness.
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2
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Top 360 LED. High-contrast visual light and audible alert
Located on the top center edge/curve of the phone directly above the LCD screen.
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Alerts the states of call, message, and the phone.
Top 360 LED flashes during any call status and stays lit when a voicemail message is received.
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| 3 |
E911 button
Red button, located on the top right edge of the phone.
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Press the button to place an emergency call. This will connect you with Campus Police.
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4
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Programmable feature buttons and line buttons
Three oblong buttons located to the left of the LCD screen.
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Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines.
Feature buttons and line buttons—Used for features such as Speed dial or Call pickup, and to view your status on another line
Your administrator sets up programmable feature buttons on your phone.
Colors indicate your phone's status:
- Green, steady—Active call or two-way intercom call.
- Red, flashing—Held call.
- Amber, steady—Privacy in use, one-way intercom call, DND active, or signed in to a hunt group.
- Amber, flashing—Incoming call or reverting call.
- Red, steady—Remote line in use (shared line or line status).
- Red, flashing—Remote line on hold.
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5
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Softkeys
These are large oblong buttons just below the LCD screen.
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Provide access to special functions. The functions are displayed on the LCD.
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| 7 |
Hold/Resume button, Transfer button, and Conference button
These three square buttons are located above and to the right of the keypad in a triangular formation.
In this group, the Hold/Resume button is the single button in the top row, the image on the button is two parallel vertical lines (similar to a "pause" symbol). Below the Hold/Resume button, the Transfer button is on the left, the image on the button is an arrow pointing to the right. The Conference button is on the right of the Transfer button, the image is a three head group.
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When pressed, triggers the following actions.
Hold/Resume  : Place an active call on hold and resume the held call.
Transfer  : Transfer a call.
Conference  : Create a conference call.
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| 8 |
Speakerphone, Headset, and Mute buttons
These buttons are located to the right of the keypad, below the Hold, Transfer, and Conference Call buttons in a vertical line.
In this group, the Speakerphone button is the top most button, the image is of a speaker icon. The Headset button is in the middle, below the Speakerphone button, the image is a headset/microphone icon. The Mute button is the bottom button, below the Headset button, the image is a microphone with a line through it.
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Toggle the Speakerphone, Headset, and Mute buttons on and off to indicate the phone state.
Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.
Use the Headset button to toggle the headset on. When the headset is on, the button is lit. Pick up the handset or select Speakerphone to leave headset mode.
Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.
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| 9 |
Alphanumeric keypad
12 buttons located in the bottom center pf the phone.
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Allow you to use existing or familiar key positions. Key 5 has a nib.
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| 10 |
Volume button
This large rectangular button is located to the left of the keypad, and directly to the right of the handset. Turn the volume up is on top, marked with a plus sign (+). Turn the volume down is on bottom, marked with a minus sign (-).
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Allow you to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone.
Press the upper side of the button to increase the volume; press the lower side of the button to decrease the volume.
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| 11 |
Favorite button, Settings button, and Contacts button
These three square buttons are located above and to the left of the keypad, they are to the left of theHold/Resume, Transfer, and Conference button set.
In this group of buttons, the Favorite button is the single button in the top row, the image is a star. Below the Favorite button, the Settings button is on the left, the image is a gear wheel. The Contacts button is on the right, the image is of a contact card.
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When Favorite button, Settings button, or Contacts button are pressed, it opens the respective screen.
Allow you to easily access your messages, settings, and contacts.
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| 12 |
Front Arc LED
A light bar spanning across the phone. Located above the Hold/Resume, Transfer, and Conference; and the Favorite, Settings, and Contacts button sets.
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Provides visible notification and indicates the states of the phone, calls, and messages. |
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13
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Calendar button
Located above the Front Arc LED, to the left of the Navigation Cluster.
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Opens the calendar app on your phone, if configured. |
| 14 |
Navigation Cluster (includes the Navigation ring and the Select button)
Located above the Front Arc LED in the center of the phone.
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Use the Navigation ring to move up, down, left, and right in the phone LCD. The Select button is in the center of the Navigation cluster
Use the Back softkey to return to the previous screen or menu.
Use the End Call softkey to end a call or a session.
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