Cisco Phone: Voicemail User Guide

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Guide Topic

TCCD voicemail user guide for Cisco and Outlook phones.

Instructions

Cisco Phones

Voicemail Setup 

*all new users must setup their voice mailbox from their phone for the first time to establish a pin and a greeting. 

To set up your voicemail for the first time: 

  1. Press the Messages button or the favorite key is a button with a star
  2. Enter pin 12345 and press # 
  3. You will be prompted to: 
    1. Setup your pin. 
    2. Record your name. 
    3. Record your extended greeting. 

Checking Messages 

At your desk
  1. Press the Messages button or the favorite key is a button with a star
  2. Enter your pin and press #. 
Away from your desk at another extension
  1. Press the Messages button or the favorite key is a button with a star
  2. Press * 
  3. Enter your ID (Extension). 
  4. Enter your pin and press #. 
From an external location
  1. Dial 817-515-1000 
  2. Enter your ID (Extension) 
  3. Enter your pin and press #. 

Change your PIN (password) 

  1. Press the Message button or the favorite key is a button with a star and log on. 
  2. Press 4 > 3 > 1. 
  3. Enter a new PIN (password) and press #. 
  4. Enter the new PIN (password) again to confirm it and press #. 

Change your Recorded Name 

  1. Press the Message button or the favorite key is a button with a star and log on. 
  2. Press 4 > 3 > 2. 
  3. At the tone, record your name, press # to end recording, or press * to keep the current recording. 

Record a Greeting 

  1. Press the Message button or the favorite key is a button with a star and log on. 
  2. Press 4 >1 > 1. 
  3. After Cisco Unity plays your current greeting, press 1 to re-record it, or press 3 to record a different greeting, choose the greeting, and then re-record it. 

Enable or Disable a Greeting

Note: You can enable or disable only your alternate greeting by phone

  1. Press the Message button or the favorite key is a button with a star and log on. 
  2. Press 4 > 1 > 1. 
  3. After Cisco Unity Connection plays your current greeting, press 2 to enable or disable your alternate greeting. 

Note: When your alternate greeting is enabled, it overrides all other greetings. 

Express Messaging 

To dial directly to another employee’s Cisco voicemail: 

  1. Dial 51021 
  2. After prompt, enter the extension. 
  3. Leave message. 

Microsoft Outlook (Single Unified Mailbox) 

By default, when a voicemail is left, you will receive an email message containing your voicemail.

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