Cisco Phone: Voicemail User Guide

In this article

• Guide Topic
• Instructions
  • Cisco Phones
    • Voicemail Setup
    • Checking Messages
    • Change your PIN (Password)
    • Change your Recorded Name
    • Record a Greeting
    • Enable or Disable a Greeting
    • Express Messaging
  • Microsoft Outlook (Single Unified Mailbox)

Guide Topic

Instructions

Cisco Phones

Voicemail Setup 

*all new users must setup their voice mailbox from their phone for the first time to establish a pin and a greeting. 

To set up your voicemail for the first time: 

1. Press the Messages button or 
2. Enter pin 12345 and press # 
3. You will be prompted to: 
   1. Setup your pin. 
   2. Record your name. 
   3. Record your extended greeting. 

Checking Messages 

At your desk

1. Press the Messages button or 
2. Enter your pin and press #. 

Away from your desk at another extension

1. Press the Messages button or 
2. Press * 
3. Enter your ID (Extension). 
4. Enter your pin and press #. 

From an external location

1. Dial 817-515-1000 
2. Enter your ID (Extension) 
3. Enter your pin and press #. 

Change your PIN (password) 

1. Press the Message button or  and log on. 
2. Press 4 > 3 > 1. 
3. Enter a new PIN (password) and press #. 
4. Enter the new PIN (password) again to confirm it and press #. 

Change your Recorded Name 

1. Press the Message button or  and log on. 
2. Press 4 > 3 > 2. 
3. At the tone, record your name, press # to end recording, or press * to keep the current recording. 

Record a Greeting 

1. Press the Message button or  and log on. 
2. Press 4 >1 > 1. 
3. After Cisco Unity plays your current greeting, press 1 to re-record it, or press 3 to record a different greeting, choose the greeting, and then re-record it. 

Enable or Disable a Greeting

Note: You can enable or disable only your alternate greeting by phone

1. Press the Message button or  and log on. 
2. Press 4 > 1 > 1. 
3. After Cisco Unity Connection plays your current greeting, press 2 to enable or disable your alternate greeting. 

Note: When your alternate greeting is enabled, it overrides all other greetings. 

Express Messaging 

To dial directly to another employee’s Cisco voicemail: 

1. Dial 51021 
2. After prompt, enter the extension. 
3. Leave message. 

Microsoft Outlook (Single Unified Mailbox) 

By default, when a voicemail is left, you will receive an email message containing your voicemail.