Multi-Factor Authentication: Use a Temporary Access Pass (TAP)

As of October 13, 2023, all TCC students began using MFA to access Office365 applications and other TCC sponsored applications. See Multi-Factor Authentication: Configure your Mobile Device for instructions on setting up MFA on your mobile device.

In this article

• Definitions
• Guide Topic
• Getting Started
• Accepting TCC Guidelines
• Setting up SSPR (Self-Service Password Reset)
• Now that you have setup your account using a "Temporary Access Pass" 

Definitions

Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application or an online account.

Temporary Access Pass (TAP) a time-limited passcode issued by an admin that satisfies strong authentication requirements.

Self-Service Password Reset (SSPR) gives users the ability to change or reset their password, with no administrator or help desk involvement.

Virtual Desktop Infrastructure (VDI) refers to the process of running a user desktop inside a virtual machine that lives on a server in the datacenter

Guide Topic

You do not have a mobile device, you left your mobile device at home or you prefer not to use your mobile device for Multi-factor Authentication. 

 Instead of using a mobile device for authentication you will use a "Temporary Access Pass."

 You will also be prompted for MFA when using a VDI device or VDI online http:\\cloud.tccd.edu to access your VDI "Workspace."

Getting Started

Follow the steps in this document to access and use a Temporary Access Pass (TAP).

1. Call the 24/7 Help Desk at 817-515-8324 (TECH) to request a “Temporary Access Pass.”

• The Help Desk will verbally give you the 8-digit TAP.
• The Temporary Access Pass is case sensitive.
• The TAP is unique and is active for 30 days for those students who do not have a mobile device. On the 29th-30th day if you still need a TAP, call the Help Desk to request a new TAP.
• Provide a personal email address and the Help Desk will email your Temporary Access Pass and the expiration date of the TAP.
  • You cannot use your TCC email address to recieve the TAP
• If you are unable to call the Help Desk on a personal device, we have phones available at each campus for you to use to request a TAP. You can locate the phones at the following locations:

2. Start the Chrome or Edge browser on your desktop, open an incognito window (CTL+Shift+N), and navigate to My Security Info,  a VDI device, VDI online http:\\cloud.tccd.edu o setup your account to use a Temporary Access Pass
   • Note: Do not use the Internet Explorer browser for this step.
3. Enter your @my.tccd.edu email address - click Next
4. Enter your 8-digit Temporary Access Pass. Click Sign in

5. Click the arrow to the right of the shown date then click Accept the TCC Guidelines.
   • If you have previously logged into the TCC network and accepted the TCC guidelines, you will not receive this prompt. You will Continue to step 6

Setting up SSPR (Self-Service Password Reset)

Please see instructions in the Change your TCC Password article.

If you configured your account using a VDI device or VDI online at http:\\cloud.tccd.edu the following will appear

• On the first window that appears Click on Apps, located in the selection bar.
• The following window will open containing your "Student Workspace" along with other often used applications.

If you configured your account by accessing Office.com

• When the first window opens Click the arrow to the right of the picture until it closes. 
• The second window appears with "Welcome to Microsoft 365".

Now that you have setup your account using a "Temporary Access Pass"

​​​​​​You have completed setting up SSPR, have accepted the TCC guidelines and have configured your account to use a "Temporary Access Pass" for MFA.

From now on you will provide the "Temporary Access Pass" to satisfy Multi-factor Authentication for the following. 

• Logging into a VDI device.
• Logging into VDI online http:\\cloud.tccd.edu.
• Logging into Microsoft Office www.office.com or other Microsoft applications.
• Logging into other TCC applications that requires Multi-factor Authentication.
• The screens below will appear each time you access those listed above.

Click Yes, if this is a VDI device or VDI online. Click No, If this is not your device.

Do not forget to obtain a new Temporary Access Pass on the 29th - 30th day of using your current TAP.