MS Teams Voice: E911 for Dynamic Locations

In this article

• Guide Topic
• How To...
  • View Emergency Location from Calls Tab
  • View Emergency Location from Settings
  • Modify location if it is incorrect

Guide Topic

Microsoft Teams Voice is a software phone that can be used in any given location. This can create an issue when dialing 911 because the 911 Dispatchers will not know your exact location. Microsoft Teams Voice client solves this issue by trying to dynamically locate (first) or by letting the user define their current location (second). It is VITALITY IMPORTANT for a user to determine their location every time they relocate for their personal safety and make sure it is correct.

How does it work?

The Microsoft Teams client will try to dynamically locate your 911 dispatchable location by receiving administrator defined data via the network first. If this is not available, it will try and use location services from the device second. Lastly, if no location is detected the user can define their current location. This defined information will be passed to the 911 Dispatchers for the appropriate Emergency Services Response Team.

**Important**

The user must remain on the Calls tab for at least 5 minutes for the information to populate.

Microsoft Teams Web Version does not support dynamic location and user MUST add their location.

How To...

Verify where your Microsoft Teams client thinks you are located.

View Emergency Location from Calls Tab

Go to the Calls tab, click to view Calling page.

3. From the Calls tab, scroll to bottom and find the location data. If the full information cannot be seen, hover mouse over the field until it shows or view from the settings tab.

View Emergency Location from Settings

1. Click on the three dots in the upper right-hand to open Settings.

2. Click on the Calls tab.

3. Your Emergency Location address is shown at the bottom of the right side.

5. If the information is correct, you are good to go, if not modify the data to match your exact location.

Modify location if it is incorrect

1. From the calls tab click on down arrow by Location address and rest, edit, confirm or modify information depending on options available.

2. Click the drop-down arrow and select Edit to enter location information

3. Enter your location information. Click Confirm when you are finished.