Guide Topic
How to add and access Public Folders to your Microsoft Outlook account.
When using the web version of Outlook 365 (previously known as OWA), public folders are not immediately available by default. You need to add the public folders in to your Favorites (a set of folders within your mailbox) before you can view them from your Office 365 mailbox.
Instructions
- From Outlook, right click on Favorites, then “Add public folder to Favorites” (if you do not see Favorites, click on More, screen shot #1, below)
- Navigate to the specific folder you would like to access, then click Add to Favorites.
Note: In the example below, I am adding Admin Resources public folder to my Favorites
- If Favorites is not visible, click More
