MS Teams Voice: Forward Phone Calls

Additional Microsoft Teams Training Link: Microsoft Teams help & learning (microsoft.com)

In this article

Instructions

• View Forwarding Settings
• More Settings Options
  • Calls ring me
  • Forward my calls
  • Voicemail
  • New number or contact
  • Call group

How To...

Instructions

View Forwarding Settings

1. Log into the Microsoft Team's client via the web or desktop client.
   • Web URL: https://teams.microsoft.com

2. Once signed in, Click the Calls tab

3. Go to the bottom and click the drop-down arrow to the right of Don't forward. The active forward method will have a check mark beside it. See below for option meanings.

• "Don't forward" - Use this option to have your phone ring.
• "Forward to voicemail" - Use this option to have your phone go directly to voicemail.
• "More Settings" - Use this to modify your call answering rules. Explained in detail below.

More Settings Options

• Calls ring me -  This is the default setting and follows the Call answering rules. The rules can be modified to fit your needs.

• Forward my calls - Use this to forward all your calls to the set location.

• Voicemail - Use to send call directly to voicemail.

• New number or contact - Use this to forward to a name or phone number.

Client will show forward location.

• Call group - Use this to create a custom call list of people to forward too.
  1. Add the list of people for the Call group.
  2. Select the ring order.