What is Knowledge Management

Knowledge Management (KM) helps individuals locate, organize, share, and later retrieve information and knowledge. KM saves people time when they are later trying to find stored information. The time savings occurs because KM enables people to know where information is stored, how it is shared, who should have access to the information, and how to retrieve it. Knowledge management identifies where to store information and how to create proper naming conventions and tags for stored content. Most people spend 20% of their time each week trying to locate needed information. By implementing KM principles, these individuals can cut that search time to 1-2%. 

Knowledge management also helps capture tacit information from an employee prior to him or her leaving a company. Tacit knowledge includes the processes and procedures in an employee's mind that guide how he or she complete a job task. It includes log-in information or vendor information captured in the employee's mind. 

The Office of Information Management can help you learn how to store information digitally in secure knowledge bases such as Laserfiche, OneDrive, Canvas, MS TEAMS, and the TCC Service Center. These locations provide information security, easy retrieval of information, and save you time when you want to retrieve needed information. We can help you learn how to upload information into these sites, how to retrieve needed information, and how to share information with other individuals whom should have access.