Cisco Phone: Buttons

Summary

Cisco 9851 desk phone button functions.

Body

Contents

Guide Topic

Your phone has several buttons that allow you to access to the phone features. This article details each button's functionality.

Front View

the front view of phone 9851

Hardware and buttons on the front

Hardware Feature

Purpose

1. Phone screen

3.7" color screen (Resolution 480 x 240)

2. Top 360 LED

Indicates the states of call, message, and the phone.

3. E911button

Press the button to place an emergency call. Pressing this will connect you with Campus Police.

4. Line buttons and programmable feature buttons

Access your phone lines, features, and call sessions.

5. Softkey buttons

Access to functions and services.

6. NFC tag

The location of the NFC tag.

The NFC feature will be available in the later firmware release.

7. Hold/Resume, Transfer, and Conference

Hold/Resume the Hold key: Place an active call on hold and resume the held call.

Transfer the Transfer key: Transfer a call.

Conference the Conference key: Create a conference call.

8. Headset, Speakerphone, and Mute

Headset the Headset key: Toggle the headset on. When the headset is on, the button lights up. To leave headset mode, pick up the handset or press Speakerphone the Speaker key.

Speakerphone the Speaker key: Toggle the speakerphone on or off. When the speakerphone is on, the button lights up.

Mute the Mute key: Toggle the microphone on or off. When the microphone is muted, the button lights up.

9. Alphanumeric keypad

Use the keypad to input numbers, letters, and symbols.

10. Volume button

Adjust the handset, headset, and speakerphone volume (off hook), and the ringer volume (on hook and when the phone is idle).

11. Messages, Settings, and Contacts

Messages the favorite key: Access Voicemail.

Settings the Settings key: Access the settings menu.

Contacts the Contacts key: Access directories.

12. Front Arc LED

Indicates the states of the phone, calls,and messages.

13. Calendar button

Tap the Calendar button to open your calendar.

This button is only accessible if your administrator has set up the Calendar service on your phone.

14. Navigation Cluster

The Navigation Cluster consists of the Navigation Ring and Select button. Used to scroll through menus, highlight items and select the highlighted item.

Back View

back of phone 9851

Ports on the back of the phone

Port

Description

1. Power port

If your Ethernet doesn't support PoE, connect the power adapter to this port to power up your phone.

The power adapter is purchased separately.

2. USB-C port

Connect your USB-C headset.

You can also connect a mobile device for charging.

See the USB port specifications and the best practices for device charging in Use Cisco Desk Phone 9800 Series to charge USB-powered devices.

3. Ethernet port

Connect this port to your Ethernet port on the wall or on your router with the shipped Ethernet cable.

4. PC port

Optionally, connect your computer to this port to access the network through the phone.

5. Kensington security slot

To physically secure the phone in public places, attach an anti-theft cable lock to the slot.

6. Handset port

Connect your handset to this port with the shipped handset cable.

7. Cable socket

Used for holding the handset cable.

Right-Side View

Cisco Desk Phone 9851 right-side view

 

Ports on the right side of the phone

Port

Description

1. USB-A port

  • Connect a USB-A headset or Cisco Desk Phone 9800 Key Expansion Module

  • Connect a mobile device for charging

See the USB port specifications and the best practices for device charging in Use Cisco Desk Phone 9800 Series to charge USB-powered devices.

2. Foot stand

Supports your phone standing on a desk.

Details

Details

Article ID: 955
Created
Tue 1/7/25 10:06 AM
Modified
Thu 1/30/25 3:20 PM